Walmart’s decision to eliminate the “greeter” position in all its stores is a case study of why the Americans with Disabilities Act is falling short of its original vision.
Back in 2015, the retailer began experimenting with a new position it called “hosts” to replace the employee who traditionally greeted customers entering a store. The new position, however, required the ability to lift 25 pounds, clean up spills and stand for long periods of time – duties that would be difficult or impossible for many greeters with a disability.
After a public backlash, Walmart said it would give greeters with disabilities extra support and time to find a new job in the company.